©2018 by Legends Food, LLC. Designed by www.nexxleveldesign.com

Cutie Cakes is a perishable product and

shipping it is a delicate process!

SHIPPING POLICY

SHIPPING

 

Cutie Cakes products are shipped in a box with an insulated cooler and ice packs. 

 

Cutie Cakes products are shipped via UPS.

 

Transit times for ground shipping are estimated by UPS and not guaranteed.

 

We ship Monday, Tuesday and Wednesday with product arriving in 1 or 2 business days.

 

We does not ship perishables on weekends.

 

We will send an email with your order information along with your tracking number when your Cutie Cakes products ships.

 

When your Cutie Cakes product arrive, remove from shipping box and store in your refrigerator or freezer until you are ready to use.

 

If Cutie Cakes are a gift, it’s important to let the recipient know when to expect the product.

 

There is no signature required for Cutie Cakes delivery.

 

On the day of delivery, the product should be taken into the residence, remove from shipping box and placed in refrigerator or freezer.   

 

We are not responsible for orders that are:

  • Left outdoors overnight

  • Damaged during shipping

  • Unclaimed gifts

  • Incorrect address information

 

We do not ship to PO Boxes, Hospitals or Military Bases due to the additional delivery time that’s required after the package arrives. 

 

Currently, we do not ship to all 50 states. We only ship to ground states. Please view map link to see the 1 and 2 day UPS ground states we ship to: (click link to view map) 

 

We do not ship on: New Year's Eve, New Year's Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve and Christmas Day.

 

Please email us with any further questions: contact@cutiecakes.info

Here at Cutie Cakes we want more than anything

for you to enjoy the product!

REFUND POLICY

REFUND

 

We do not give refunds for:

  • Wrong address provided at checkout

  • Acts of GOD

  • Problems not related to or caused by Cutie Cakes

  • Not following baking and frosting instructions

  • Choosing incorrect packs

  • Product sent to someone who is out-of-town 

 

We want more than anything for you to love Cutie Cakes products and your experience with us! We also would like for you to tell your family, friends, neighbors and co-workers about Cutie Cakes. If you are not satisfied, please email us at: contact@cutiecakes.info . We will try our best to make you happy!

CANCELLATION POLICY

CANCELLATION

 

We require 24-hour notice to cancel an order and give a full refund. Orders cannot be canceled once the order ships.  

 

Please email us with any further questions: contact@cutiecakes.info

You have questions about Cutie Cakes

and we have answers!

FAQ

 

What are Cutie Cakes?

Cutie Cakes is a liquid ready-to-pour/ready-to-bake cupcake/cake batter mix in a bottle.

 

Are there any extra ingredients that need to be added to Cutie Cakes batter?

No…there’s absolutely nothing more that need adding to Cutie Cakes batter.

 

Does Cutie Cakes require any mixing?

There is no mixing, no measuring, no mess!  Simply, Shake-Pour-Bake!

 

What can be made with Cutie Cakes cupcake batter?

The batter makes cupcakes, layer cakes, cake pops and more. Follow us on social media for recipes.

 

Does Cutie Cakes batter and frosting need to be refrigerated?

Yes…both batter and frosting needs to be refrigerated or frozen when you receive them. Cutie Cakes cupcake batter and frosting have diary in them. You do not have to refrigerate the baked product.   

 

What is the shelf life on the products?

Cutie Cakes cupcake batter and Frosting shelf life:

3-months Refrigerated

6-months Frozen

When product is frozen, make sure batter is thawed and frosting is room temperature before using. 

 

Can you mix two different Cutie Cakes batter together?

Yes, you can mix two different batters and it will make a marble cake. 

We here at Cutie Cakes respect your privacy

and never want to be a burden!

PRIVACY POLICY

 

1 – Your Information 
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

2 – Consent
How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order or arrange for a delivery, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent? If after you have given your consent, you change your mind, you may withdraw your consent for us to contact you by Unsubscribing or by contacting us at contact@cutiecakes.info with the subject title “Opt-Out” along with the email address.

3 – Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

4 – Shopify
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

5 – Third-Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Google analytics: Our store uses Google Analytics to help us learn about store visits and the pages being viewed.

6 – Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

7 – Cookies
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not:  _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where.

 

8 – Age Of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

9 – Privacy Policy Changes
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions:

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at   info@legendsfood.com  or corporate headquarters 

Legends Food, LLC

1500 Klondike Road, SW’

Suite A106

Conyers, GA 30094

 

Office Hours:

Monday – Friday

9:00am – 5:00pm EST

Closed on weekends and major holidays